Elecard SDK support program
Elecard full version SDK license includes a 1-month period of standard support program from Elecard and updates for the filters and components within one major version. Additional assistance and a year of update and upgrades for the SDK entire package (including documentation and sample applications updates) can be purchased as a yearly subscription for standard, premium or exclusive support programs. Please find more information here.
Elecard SDK/SRD technical support includes:
- Installation/activation issues, SDK compilation consultations;
- Educational consultations on DirectShow basis and Graph Edit usage;
- Performance tuning consistent with the specifications documented by Elecard.
and excludes:
- Consultancy of development solutions based on Elecard’s software;
- Analyzing the customer's system performance or parts of the customer's source code;
- Solving customer's specific application bugs;
- Adding specific features to Elecard’s software;
- Developing specific applications.
If you wish to enquire about product customization or custom development services, please contact us.